What to expect from our services

Legal Aid WA works to improve access to justice and deliver a range of legal services to the community, particularly to those in situations of disadvantage or special need. We try to help people to avoid legal problems and access fair solutions at the earliest opportunity. We aim to help people find alternatives to going to court and resolve problems by themselves. We are committed to providing people with high quality legal services.

Legal Aid WA is is an independent body created to provide and manage legal aid services in Western Australia. We are separate from other government departments, the courts, and the police.

Our core values guide how we deal with people who ask for our help

  • We care about people and treat them with dignity and respect.
  • We are honest, ethical and professional in how we deliver our services.
  • We take responsibility for our decisions and our work.
  • We value the support of the community.
  • We aim for excellence in everything we do. We encourage innovation and creativity in our activities.
  • We work to provide the greatest benefit to the community.
  • We communicate in an open and effective way to support each other and our clients.

How much help will I get?

Legal Aid WA provides information, legal advice and assistance, and legal representation to Western Australians.

We try to help as much as we can, but our resources are limited. How much help you will get depends on your finances, your legal problem and our resources.

If we cannot help with your legal problem, we will refer you to another service or agency that might be able to assist you.

What if I want to give feedback about a Legal Aid WA service or lawyer?

As part of our commitments to professionalism, accountability and responsibility, you can provide feedback and submit a complaint about our services. We invite people to put their comments in writing, either on paper or through our online forms.

 

Reviewed: 27 April 2018

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Legal Aid WA continues to service clients and the community through the spread of COVID-19. See our latest information on services here.

Disclaimer

The information displayed on this page is provided for information purposes only and does not constitute legal advice. If you have a legal problem, you should see a lawyer. Legal Aid Western Australia aims to provide information that is accurate, however does not accept responsibility for any errors or omissions in the information provided on this page or incorporated into it by reference.