Infoline - Information Officers
The Legal Aid WA Infoline provides legal information and referrals to people from locations across the state. It is one of our core points-of-contact for clients and the public to:
- get information about their legal problems
- find out what services we can offer to help them
- speak to a lawyer or get a lawyer to run their case, and
- hear what other agencies or groups might be able to help.
We are looking for people with good communication and interpersonal skills to work on our Infoline as Information Officers, to be able to deal with challenging clients and people in difficult circumstances in a respectful and effective manner.
Our Information Officers come from a variety of legal and non-legal backgrounds. We are always keen to work with people with previous experience in customer service roles or working in call-centres.
Working on the Infoline
Our lnfoline is open from 9:00 am to 4:00 pm on business days. Calls from all over the state are answered by Information Officers, who work in a call centre at our head office in Perth.
Information Officers work 4 hour shifts and are rostered on for a minimum of 2 shifts each week. The number of shifts and days worked can be negotiated to suit each person’s situation.
We support and train new recruits by providing an initial training program, as well as offering ongoing help and guidance. There is always a supervising lawyer attached to the Infoline section to mentor and assist our Information Officers.
How to apply
Recruitment and employment for our Infoline is managed by Chandler McLeod. If you are interested in becoming an Information Officer, you can phone Chandler McLeod's Perth office on (08) 9217 0574.
Information Officers are employed under contracts with Chandler McLeod and are not classed as Legal Aid WA employees. Pay levels are equivalent to GOSAC Level 2.
Reviewed: 10 August 2022