Infoline and Legal Yarn - Information Officers

The Legal Aid WA Infoline and Legal Aid WA Legal Yarn service for First Nations people, provide legal information and referrals to people from locations across the state. They are one of our core points-of-contact for clients and the public to:

  • get information about the law
  • find out about the services we provide
  • speak to a lawyer or get a lawyer to run their case, and
  • find out about other agencies or groups that may be able to help them.

We are looking for people with good communication and interpersonal skills to work as Information Officers in our Infoline and Legal Yarn services, to respond to challenging clients and people in difficult circumstances, in a respectful and effective manner.

Our Information Officers come from a variety of legal and non-legal backgrounds. We are always keen to work with people with previous experience in customer service roles or working in call-centres.

Working on Legal Yarn and Infoline

Our lnfoline and Legal Yarn services are open from 9:00 am to 4:00 pm on business days. Calls from all over the state are answered by Information Officers, who work in a call centre at our head office in Perth.

Information Officers work 4 hour shifts and are rostered on for a minimum of 2 shifts each week. The number of shifts and days worked can be negotiated to suit each person’s situation.

We support and train new recruits by providing an initial training program, as well as offering ongoing help and guidance. There is always a supervising lawyer attached to the Infoline section to mentor and assist our Information Officers.

How to apply for Legal Yarn

If you are interested in finding out more about Legal Yarn, please contact Mary on 08 9261 6583 or email  

How to apply for Infoline

Recruitment and employment for our Infoline is managed by Chandler McLeod. If you are interested in becoming an Information Officer, you can phone Chandler McLeod's Perth office on (08) 9217 0574.

Information Officers are employed under contracts with Chandler McLeod and are not classed as Legal Aid WA employees. Pay levels are equivalent to GOSAC Level 2.

Reviewed: 10 May 2023


The information displayed on this page is provided for information purposes only and does not constitute legal advice. If you have a legal problem, you should see a lawyer. Legal Aid Western Australia aims to provide information that is accurate, however does not accept responsibility for any errors or omissions in the information provided on this page or incorporated into it by reference.