Infoline - Information Officers

The Legal Aid WA Infoline provides legal information and referrals to people from locations across the state. It is one of our core points-of-contact for clients and the public to:

  • get information about their legal problems
  • find out what services we can offer to help them
  • speak to a lawyer or get a lawyer to run their case, and
  • hear what other agencies or groups might be able to help.

We are looking for people with good communication and interpersonal skills to work on our Infoline as Information Officers, to be able to deal with challenging clients and people in difficult circumstances in a respectful and effective manner.

Our Information Officers come from a variety of legal and non-legal backgrounds. We are always keen to work with people with previous experience in customer service roles or working in call-centres.

Working on the Infoline

Our lnfoline is open from 9:00 am to 4:00 pm on business days. Calls from all over the state are answered by Information Officers, who work in a 12-seat call centre at our head office in Perth.

Information Officers work 4 hour shifts and are rostered on for a minimum of 2 shifts each week. The number of shifts and days worked can be negotiated to suit each person’s situation.

We support and train new recruits by providing an initial training program, as well as offering ongoing help and guidance. There is always a supervising lawyer attached to the Infoline section to mentor and assist our Information Officers.

How to apply

Recruitment and employment for our Infoline is managed by IPA Recruitment Solutions. If you are interested in becoming an Information Officer, you can phone IPA’s Perth office on (08) 9463 1999.

Information Officers are employed under contracts with IPA and are not classed as Legal Aid WA employees. Pay levels are equivalent to GOSAC Level 2.

 

Reviewed: 13 April 2018

Disclaimer

The information displayed on this page is provided for information purposes only and does not constitute legal advice. If you have a legal problem, you should see a lawyer. Legal Aid Western Australia aims to provide information that is accurate, however does not accept responsibility for any errors or omissions in the information provided on this page or incorporated into it by reference.