At the scene - Car crashes
Swapping information - what to find out at the scene
If possible, take photos of the property damage at the scene and the other driver’s licence.
Make notes about:
- How the crash occurred.
- Names, addresses and insurance details of other drivers involved.
- Make, colour, model and registration number of other car.
- Names, addresses and phone numbers of witnesses.
- Your conversations with other people at the scene.
- A sketch of the scene including the street names, intersections and suburb.
- Time and date, road and weather conditions.
- Other relevant information.
Reporting the crash
After an accident, you must immediately report the crash to the police if:
- anyone was hurt, or
- the property damage is likely to cost more than $3,000 to repair.
You can report the crash to the police at the scene, at a police station or online through the Online Crash Reporting Facility
You may be charged with a criminal offence if you don’t report a crash.
Tow trucks and storage fees
Often tow trucks will come to the scene of an accident. It is your decision whether or not they take your car.
If you are approached by a tow truck, check the cost of towing and storage as well as whether towing and storage by that company is covered by your insurance. As storage can be expensive, it is important to know the costs and where they intend to store your car before signing an authority.
Your insurer may have a preferred towing company and may not cover all the costs if you use another company.
If a person is injured in a car crash, you are required to help them. You may need to call an ambulance. This is not free for the injured person unless they have ambulance cover. Different fees apply depending on what help is needed.