Your rights as a client

Legal Aid WA is committed to being honest, ethical and professional in how we deliver our services. This includes treating people with dignity and respect.

This section will help you to understand your rights as a client of Legal Aid WA. Find out:

  • who Legal Aid WA helps
  • what you can do if you are unhappy with our services
  • what we do with your personal information.

Does Legal Aid WA have to help me?

Legal Aid WA aims to help all West Australians access legal information and services. To balance the competing demands on our resources, we have guidelines that help us prioritise who we help and what assistance we can give.

There are some legal problems that we do not deal with and we will refer you to someone else for help.

What can I do if I am unhappy with Legal Aid WA’s services?

We take our role and responsibilities very seriously. We invite people to give feedback about our services and resources, including our websites.

You can also make a complaint about Legal Aid WA employees and lawyers, as well as private practitioners acting for us under a grant of aid.

What does Legal Aid WA do with my personal information?

Legal Aid WA holds comprehensive information on all people who receive legal assistance from us.

You can find out more about how we handle personal information, including how to access and correct information about you.


Reviewed: 27 April 2017


The information displayed on this page is provided for information purposes only and does not constitute legal advice. If you have a legal problem, you should see a lawyer. Legal Aid Western Australia aims to provide information that is accurate, however does not accept responsibility for any errors or omissions in the information provided on this page or incorporated into it by reference.