Infoline and Legal Yarn - Information Officers

The Legal Aid WA Infoline and Legal Aid WA Legal Yarn service for First Nations people, provide legal information and referrals to people from locations across the state. They are one of our core points-of-contact for clients and the public to:

  • get information about the law
  • find out about the services we provide
  • speak to a lawyer or get a lawyer to run their case, and
  • find out about other agencies or groups that may be able to help them.

We are looking for people with good communication and interpersonal skills to work as Information Officers in our Infoline and Legal Yarn services, to respond to challenging clients and people in difficult circumstances, in a respectful and effective manner.

Our Information Officers come from a variety of legal and non-legal backgrounds. We are always keen to work with people with previous experience in customer service roles or working in call-centres.

Working on Legal Yarn and Infoline

Our lnfoline and Legal Yarn services are open from 9:00 am to 4:00 pm on business days. Calls from all over the state are answered by Information Officers, who work in a call centre at our head office in Perth.

Information Officers work 4 hour shifts and are rostered on for a minimum of 2 shifts each week. The number of shifts and days worked can be negotiated to suit each person’s situation.

We support and train new recruits by providing an initial training program, as well as offering ongoing help and guidance. There is always a supervising lawyer attached to the Infoline section to mentor and assist our Information Officers.

Information Officers are employed under contracts with Chandler McLeod and are not classed as Legal Aid WA employees. Pay levels are equivalent to GOSAC Level 2.

How to apply for Infoline and Legal Yarn

Expressions of interest to work on the Infoline or Legal Yarn can be made by completing the form below. We will pass on your details to our recruitment officers to contact you when suitable opportunities are available.

Reviewed: 4 April 2024

 

Your details

I am interested in working on:

Please note: Legal Yarn is a culturally safe telephone information service for Aboriginal and Torres Strait Islander People, staffed by mob for mob. As such, Aboriginality is a genuine occupational qualification for this position under section 50D of the Equal Opportunity Act 1984.

To apply, you must be of Aboriginal or Torres Strait Islander descent and identify as Aboriginal or Torres Strait Islander.

Do you identify as Aboriginal or Torres Strait Islander?
As you have answered that you do not identify as Aboriginal or Torres Strait Islander, you can only select 'Infoline' above.

Cover letter and resume

You have the option of uploading a copy of your resume and a cover letter with your expression of interest in working at Legal Aid WA's call centre. Alternatively, you can provide those at a later time if you are contacted about applying for a position.

Maximum 4 files.
25 MB limit.
Allowed types: pdf, doc, docx.

Disclaimer

The information displayed on this page is provided for information purposes only and does not constitute legal advice. If you have a legal problem, you should see a lawyer. Legal Aid Western Australia aims to provide information that is accurate, however does not accept responsibility for any errors or omissions in the information provided on this page or incorporated into it by reference.