Get help over the phone

Call the Legal Aid WA Infoline on 1300 650 579 to find out what information and services we can offer about your legal situation.

We try to help as many people as possible, but do not give advice on every legal issue. If we cannot help, we will try to refer you to other organisations who can.

The Infoline is open on business days from 9.00 am to 4.00 pm (WST).

Calls to the Infoline can be made using telephone interpreters and relay services.

If you are in prison, you can ask your Unit Manager to call us, even if the Infoline number is not on your call list.

What is the Infoline?

Legal Aid WA’s Infoline is a telephone service that provides information about common legal problems. You can call the Infoline to ask about appointments for legal advice. If we are not able to assist you, we will suggest other services and organisations who may be able to help.

The Infoline is open on Monday to Friday between 9.00 am and 4.00 pm (WST). It is not open on public holidays. Calls from landline or public phones are charged at local call rates. Calls from mobile phones are charged by your mobile phone carrier.

What help can I get from the Infoline?

right tick thumbs up

Our Information Officers:
  • will respond to your call in a polite and respectful way
  • can provide you with basic information about some legal topics
  • refer callers to Legal Aid WA services in your area
  • book appointments for legal advice with our lawyers or paralegals (where available)
  • take applications so you can get a lawyer to run your case (if appropriate)
  • may direct you to other services and groups if we cannot help you.

wrong cross thumbs down

Our Information Officers:
  • cannot give legal advice about your specific issue
  • will not put up with abuse, bullying or threats from callers.

What if I need an interpreter?

Please tell the Information Officer your preferred language if you need assistance from an interpreter. Information about our services is available in different languages.

If you are deaf or have a hearing or speech impairment, calls to the Infoline can be made using the National Relay Service.

 

Reviewed: 27 April 2018

Disclaimer

The information displayed on this page is provided for information purposes only and does not constitute legal advice. If you have a legal problem, you should see a lawyer. Legal Aid Western Australia aims to provide information that is accurate, however does not accept responsibility for any errors or omissions in the information provided on this page or incorporated into it by reference.