COVID-19: How we can help

Legal Aid WA continues to provide legal information and assistance to the West Australian community during COVID-19. We are also committed to the health, safety and wellbeing of our staff, clients and the wider community.

A dedicated response team has been formed to respond to the changing status of COVID-19, in conjunction with the senior management of Legal Aid WA. This team continues to meet and monitor the impact on our staff and the services they provide to the West Australian community.

We have taken several steps to minimise the risk of exposure and spread, which includes following guidelines about quarantine, isolation, social distancing and hygiene, and employing additional cleaning in our office spaces.

Managing the risk

Many of our services are offering in-person appointments, as well assistance by phone or video. You may be asked health related questions before having contact with staff in-person, including:

  1. Have you travelled and returned from overseas or interstate in the past 14 days?
  2. Have you been in contact with a confirmed case of COVID-19 in the last 14 days?
  3. Are you feeling unwell with symptoms such as a fever or an acute respiratory infection (for example – cough, sore throat, runny nose, or shortness of breath)?
  4. Do you have a confirmed case of COVID-19 and are currently in quarantine?

If the answer to any of these questions is 'Yes', you may be offered a phone or video appointment instead of an in-person appointment.

Our services during COVID-19

We continue to provide the same range of services, however, our in-person advice appointments and duty lawyer services may be provided in a different way at present. See COVID-19: Service changes for more information.

For legal information or to ask about our services, you may still call the Legal Aid WA Infoline on 1300 650 579 or use the Infochat service on this website. These are available as usual from 9 am to 4 pm, Monday to Friday.

If we cannot assist you, we will refer you to another agency for help.

Legal information related to COVID-19

We have created a range of legal information to help you understand the different rules and legal processes that are in place during COVID-19 and to offer guidance in responding to particular legal issues that have arisen at this time.

Courts and other organisations

Courts, tribunals and various legal organisations across Western Australia are taking active steps to manage the risk of COVID-19. This means there are changes to the way in which they operate and provide services. 

If you are due to attend a court, tribunal or other legal organisation, check their current procedures by visiting their website or telephoning before you attend. If you are unwell or need to self-isolate, telephone the relevant court or tribunal and follow the directions you are given.

 

Reviewed: 11 June 2020.

Disclaimer

The information displayed on this page is provided for information purposes only and does not constitute legal advice. If you have a legal problem, you should see a lawyer. Legal Aid Western Australia aims to provide information that is accurate, however does not accept responsibility for any errors or omissions in the information provided on this page or incorporated into it by reference.