COVID-19: How we can help

Legal Aid WA continues to provide legal information and assistance to the West Australian community during COVID-19. We are also committed to the health, safety and wellbeing of our staff, clients and the wider community.

A dedicated response team has been formed to respond to the changing status of COVID-19, in conjunction with the senior management of Legal Aid WA. This team continues to meet and monitor the impact on our staff and the services they provide to the West Australian community.

We have taken several steps to minimise the risk of exposure and spread, which includes following guidelines about quarantine, isolation, masks, social distancing and hygiene, and employing additional cleaning in our office spaces.

Community Care Worker (Restrictions on Access) Directions

The Community Care Services Worker (Restrictions on Access) Directions apply to all Legal Aid WA premises. The purpose of these Directions is to put some measures in place to address the unique risks posed by COVID-19 in residential and non-residential care settings for the purpose of preventing and limiting the spread of COVID-19 to vulnerable populations in Western Australia.

The Directions apply to Legal Aid WA staff and contractors, but not to our clients or people accessing our services. In accordance with the Directions, clients and other visitors will NOT need to provide evidence of their vaccination status to enter a Legal Aid WA workplace or access our services. Similarly, any support persons a client may bring with them (such as friends, family members, carers, and interpreters) will NOT need to provide information about their vaccination status.

Managing the risk

Our approach is to put the safety of our staff, contractors, visitors, and clients at the centre of everything we do. Legal Aid WA is currently revising our in-person contact protocols designed to mitigate the risk of the spread of COVID-19. Measures will escalate to respond to any increased prevalence of COVID-19 in the community and may include the use of additional personal protective equipment, increased social distancing or other measures for practitioners, clients and other visitors.

Before having contact with staff in-person, you may be asked health related questions, including:

  1. Have you travelled and returned from overseas or interstate in the past 14 days?
  2. Have you been in contact with a confirmed case of COVID-19 in the last 14 days?
  3. Are you feeling unwell with symptoms such as a fever or an acute respiratory infection (for example – cough, sore throat, runny nose, or shortness of breath)?
  4. Are you in self-isolation (for example – you have a confirmed case of COVID-19 or have been tested for COVID-19 and are awaiting test results)?

If the answer to any of these questions is 'Yes', you may be offered a phone or video appointment instead of an in-person appointment.

Our services during COVID-19

Legal Aid WA will continue to provide the same range of services, however, our in-person advice appointments and duty lawyer services may be provided in a different way at present. See COVID-19: Service changes for more information.

*** Please understand that changes in how our services are provided may be made with little or no notice.

For legal information or to ask about our services, you may still call the Legal Aid WA Infoline on 1300 650 579 or use the Infochat service on this website. These are available as usual from 9 am to 4 pm, Monday to Friday.

If we cannot assist you, we will refer you to another agency for help.

Legal information related to COVID-19

We have created a range of legal information to help you understand the different rules and legal processes that are in place during COVID-19 and to offer guidance in responding to particular legal issues that have arisen at this time.

Courts and other organisations

Courts, tribunals and various legal organisations across Western Australia are taking active steps to manage the risk of COVID-19. This means there are changes to the way in which they operate and provide services. 

If you are due to attend a court, tribunal or other legal organisation, check their current procedures by visiting their website or telephoning before you attend. If you are unwell or need to self-isolate, telephone the relevant court or tribunal and follow the directions you are given.


More information


Reviewed: 2 December 2021 1:00 pm


The information displayed on this page is provided for information purposes only and does not constitute legal advice. If you have a legal problem, you should see a lawyer. Legal Aid Western Australia aims to provide information that is accurate, however does not accept responsibility for any errors or omissions in the information provided on this page or incorporated into it by reference.