Quarterly service and finance reports
Priority project updates
Assessing times reduced
Legal Aid WA is now consistently determining applications for aid, extension requests, reconsiderations, review and transfer requests within 28 days. Our assessing team has improved timeliness through a few innovations. These include a dedicated resource working on applications more than three weeks old; having triage staff process urgent grants; and new reporting to better manage workloads. Our speed in determining grants provides certainty to applicants and their lawyers. It also reduces the need for adjournments at court.
More legal information
Legal Aid WA is posting more than 30 new videos, fact sheets and animations on our website. Our website is now averaging more than 85,000 page views every month. It is the authoritative source of legal information for the WA community and an important preventative service. The new material posted this quarter has a focus on family law and criminal law issues. The next tranche of new material will focus on civil law.
Reviewing our processes
Over the quarter, Legal Aid WA staff reviewed four business processes. Relevant staff participated in workshops to map processes as they are. Further workshops mapped processes as they should be. Legal Aid WA is rethinking and redesigning the way we work to improve work flows. Once all processes have been reviewed, we will be ready to reduce cycle times, provide better services to the public, and eliminate staff frustration.
New services announced
In November, the Commonwealth Government announced funding for new Legal Aid WA services. The Commonwealth will fund Legal Aid WA to ensure that victims of family violence are protected from direct cross-examination by the alleged perpetrator. This new service will reduce the trauma victims suffer from directly facing their perpetrator in court. The Commonwealth will also fund Legal Aid WA to provide family law property mediations through our dispute resolution service. This will allow more women to achieve fairer property settlements.
At the end of December 2018, Legal Aid WA was tracking $1.57 million ahead of the budget set by the Commission after adjusting for the expected receipt of both State and Commonwealth supplementary funding.
Year-to-date December 2018
Commonwealth funding: $16,054,566
State funding: $26,360,000
Other income: $2,335,222
Total revenue: $44,749,788
Total expenditure: $41,938,091
* The operating surplus of $2,811,697 at 31 December 2018 is due to the receipt of State funding received 1 month in advance.
Note: these are management figures and have not been audited.