Client Satisfaction Survey

Legal Aid WA has an ongoing commitment to our clients, the justice system, our partners, stakeholders and staff to provide the best possible legal service. Client Centred Design (CCD) involves Legal Aid WA putting our clients, rather than anyone else, at the centre of our organisation. This means that we won’t just do things because that’s the way we have always done them. We will be innovative and passionate about delivering the very best service possible.

This survey is one of the ways people involved with Legal Aid WA can have their say about the way we do things, which will help us make sure we do it right in the future.

There are around 35 questions in the survey, but some questions will be hidden depending on your answers to previous questions. There are three parts to the survey - Your experience in contacting Legal Aid WA; Your communication preferences and capabilities; and Your background information (such as age, education level, income).

The survey should take 3 - 5 minutes to complete. Answers are generally Yes/No responses or will ask you to choose from a list of options. All responses will be anonymous - you will not be asked to provide any personal details as part of the survey.

To look at ways to improve our services to clients and the public, Legal Aid WA will be running focus groups to give more detailed feedback. More information about how to be involved in a focus group is available on-screen after you complete the survey.