Where can I get legal advice, assistance or representation?
- Contact the Mental Health Law Centre (MHLC) on (08) 9328 8012 or 1800 620 285 (freecall from a landline) for legal advice, assistance and representation to anyone whose legal issues are directly connected to a mental health problem. Guides and brochures on different topics can be downloaded from the MHLC website.
- Contact the Council of Official Visitors on (08) 9226 3266 freecall 1800 999 057. It is an agency that ensures that people with a mental illness are aware of their rights and which can help you make applications to the Mental Health Review Board and provide support for your hearing.
What if I have a complaint about a mental health service?
In most cases you should make your complaint firstly to the administrator or complaints officers of the health service.
If the complaint cannot be resolved at that level you can complain to:
Where can I get more information?
- Contact the Mental Health Review Board on (08) 9219 3162 for information about the Mental Health Act 1996 (WA) and the review process.
- See the online Mental Health Commission Mental Health Service Directory for information on mental health and support services in WA.
- Go to Government of WA Mental Health Commission web site for information on mental illness.
- Contact the Mental Health Emergency Response Line a free 24 hour telephone information service
on 1300 555 788 (metro) 1800 676 822 (Peel) RuralLink 1800 552 002 (regional and remote areas).
- Contact the Mental Illness Fellowship of WA which provides services for people affected by schizophrenia and mental illness on (08) 9228 0200.
- Contact the Health Consumers' Council of WA on (08) 9221 3422 or 1800 620 780 which advocates for consumers to government, doctors, other health professionals, hospitals and the wider health system.
- Arafmi provides free support and information to family and friends of WA people with mental health issues. You can contact Arafmi on (08) 9427 7100 or for country callers on 1800 811 747.
- The Specialist Aboriginal Mental Health Service (SAMHS) Metropolitan supports both Aboriginal consumers and carers in accessing mainstream mental health services, and in better meeting the needs of Aboriginal people. The metropolitan service can be contacted on (08) 9235 2400.
- The COPMI (Children of Parents with a Mental Illness) website has information that may help parents, their partners, carers, family and friends in support of children with parents who have a mental illness.
- The Personal Helpers and Mentors service (PHaMs) aims to provide increased opportunities for recovery for people over 16 whose lives are severely affected by mental illness. For more information on eligibility for this service and how to access it visit the PHaMs website.
- You can find information that may help with recovery and promote mental health and well being on the RUAH Mental Health website. For mental health support from RUAH call (08) 9485 3939 or go to this RUAH website link to find out about support services.
- The Western Australian Association for Mental Health has a website with information to support people affected by mental illness.
Last reviewed: 04/04/2014